Shipping Policy

Last updated: October 11, 2026

At EmberPod, we want your warmth to arrive without the wait. We work to process and ship every order as quickly as possible so you can enjoy your EmberPod rechargeable hand warmer.

1. Order Processing

Orders are typically processed within 1–3 business days after purchase. Orders placed on weekends or public holidays will begin processing on the next business day.

During peak seasons, promotional events, or periods of high demand, processing times may be slightly longer.

2. Shipping Times

Estimated delivery times after your order has been dispatched are as follows:

• Canada: 5–10 business days

• United States: 5–10 business days

• International orders: 7–15 business days, where available

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier delays, customs processing, and other circumstances outside our control.

3. Shipping Costs

Available shipping options and any applicable shipping fees will be displayed at checkout before you complete your purchase.

If free shipping is offered as part of a promotion, the applicable terms will be displayed on our website.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow 24–72 hours for tracking information to update after your tracking number is issued.

5. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at [your support email]. We cannot guarantee that address changes can be made after an order has been processed or shipped.

EmberPod is not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout.

6. Delayed or Missing Orders

Although we do our best to ensure timely delivery, occasional delays may occur due to weather, carrier disruptions, customs inspections, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery window, please contact us at [your support email] with your order number so we can help investigate.

7. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our support team with your order number and any relevant photos or tracking information.

We will review the situation and work with you to determine the appropriate next steps.

8. Multiple Shipments

If you order multiple items, your products may occasionally arrive in separate packages depending on inventory availability and fulfillment arrangements. You will receive tracking information for each shipment when available.

9. Customs and Import Fees

For international orders, customs duties, import taxes, or other applicable charges may be imposed by the destination country. Unless otherwise stated at checkout, customers are responsible for any such charges.

10. Contact Us

Questions about your shipment? We're here to help.